This Grievance Redressal Mechanism is established in accordance with:

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

• Digital News Publishers Association (DNPA) Code

• Industry-standard news publishing practices

We encourage readers to reach out to us with any complaints related to the content published on our platform.

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1. Grievance Officer Details

In compliance with the IT Rules 2021, we have appointed a Grievance Officer.

Grievance Officer:
Chetan Yedve
Karnataka Times
Ground Floor, Opp. Bhawani Mandir,
6th Cross, Siddaramaiah Layout,
Bidar – 585403, Karnataka, India

📞 Phone: +91 99721 49555
📧 Email: [email protected]

The Grievance Officer is responsible for addressing complaints and ensuring timely resolution.

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2. How to Submit a Grievance

You may submit any grievance related to:

• Accuracy of published information

• Copyright issues

• Content violating laws or community safety

• Defamation or reputational harm

• Privacy concerns

• Ethical issues

• Any content violating the IT Rules 2021

Complaints must include:

• Full name

• Email address and/or phone number

• URL of the content in question

• Description of the issue

• Proof or supporting documents (if applicable)

Complaints should be sent via email to:
📧 [email protected]

You may also submit written complaints to our physical address.

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3. Timeline for Redressal

• Grievance Officer will acknowledge the complaint within 24–48 hours.

• A detailed review will be conducted by the editorial team.

• Valid grievances will be resolved within 15 days, as mandated by IT Rules 2021.

• If correction, removal, or clarification is required, it will be implemented promptly.

We may contact you for additional information if needed.

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4. Review & Resolution Process

Upon receiving a complaint, we follow this process:

Step 1: Acknowledge the complaint

Step 2: Verify the issue with relevant editorial teams

Step 3: Assess the accuracy, legality, and ethical considerations

Step 4: Decide whether to

• Correct the content

• Update the content

• Remove the content

• Publish a clarification or apology

Step 5: Inform the complainant of the outcome

All resolutions are recorded internally for compliance and monitoring.

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5. Non-Acceptable Complaints

Your grievance may be rejected if it is:

• Abusive or defamatory

• Irrelevant to any published content

• Lacking necessary details or evidence

• Malicious or intended to harass

In such cases, we will communicate why the grievance was not accepted.

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6. Reader Responsibility

We request users to:

• Provide accurate information in their complaint

• Avoid misuse of the grievance mechanism

• Submit only genuine concerns

This ensures a fair and efficient resolution process.

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7. Commitment to Transparency

Karnataka Times is committed to maintaining:

• Ethical journalism

• Reader trust

• Accountability

• Compliance with Indian laws

We regularly review our Grievance Redressal process to keep it effective and transparent.

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8. Contact Information

For any queries or submissions related to grievances, please contact:

📧 Email: [email protected]
📞 Phone: +91 99721 49555
📍 Karnataka Times, Ground Floor, Opp. Bhawani Mandir,
6th Cross, Siddaramaiah Layout, Bidar – 585403, Karnataka